Last updated: 30 July 2026
Templify Ltd operates Templify Product Personaliser, a Shopify app for configuring product personalisation options, pricing, storefront personalisation experiences and personalised order fulfilment.
When installed on a Shopify store, Templify may process information required to provide the app, including:
For the Templify order-details feature, we process Shopify order and line-item information so merchants can view artwork, proofs and personalisation instructions while preparing and fulfilling personalised orders.
Templify does not require access to customer names, email addresses, telephone numbers or postal addresses for this feature.
We use information only where necessary to:
We do not use Shopify order data or customer personalisation data for unrelated advertising, customer profiling or automated decision-making with legal or similarly significant effects.
Customers may submit information through the storefront personaliser, including:
This information is processed on behalf of the merchant so the merchant can prepare and fulfil personalised orders.
Customers should not include unnecessary personal or sensitive information in artwork, text or order instructions.
We process only the minimum information required to provide the app and support merchants.
The order-details feature is designed to retrieve only the product, line-item and personalisation information needed for fulfilment. It does not require protected customer identity or contact fields such as name, email, telephone number or postal address.
For customer information processed through a merchant’s Shopify store, the merchant generally determines why that information is collected and used.
Templify processes that information on behalf of the merchant to provide the app’s functionality.
Merchants are responsible for:
We do not sell personal data.
Information may be shared only with:
Service providers may process information only as needed to provide their services to Templify and are expected to maintain appropriate confidentiality and security protections.
We use reasonable technical and organisational measures to protect app data.
These measures may include:
No internet-based service can be guaranteed to be completely secure, but we review the safeguards used to protect app data.
We retain information only for as long as reasonably necessary to provide the app, support merchants, maintain security and comply with legal obligations.
App configuration and merchant account data may be retained while the app remains installed and for a limited period following uninstall for support, recovery and compliance purposes.
Customer personalisation files, proofs and related order information are retained only for as long as needed to support the merchant’s fulfilment, customer service and record-keeping requirements.
Merchants may request earlier deletion by contacting support@gettemplify.com, subject to legal or technical requirements.
Merchants and customers may request access to, correction of or deletion of relevant personal data by contacting:
Where Shopify sends a valid customer-data, customer-deletion or shop-deletion request, Templify processes that request in accordance with Shopify’s mandatory privacy requirements.
We may need information from the relevant merchant to identify and process a request connected to their Shopify store.
Templify does not sell personal data.
Templify does not use protected customer data for behavioural advertising or automated decision-making with legal or similarly significant effects.
Where consent or opt-out requirements apply, Templify will respect valid instructions received through the merchant, Shopify or an applicable privacy request.
Templify and its service providers may process information in countries other than the country where the merchant or customer is located.
Where required, appropriate safeguards will be used for international transfers of personal data.
The Templify public website may use essential cookies and, where permitted, analytics cookies.
Non-essential cookies should only be used according to the choices presented through the website’s cookie controls.
The Shopify app may use authentication and session technologies required to provide the service securely.
We may update this Privacy Policy to reflect changes to Templify, our service providers, legal requirements or Shopify platform requirements.
The updated policy will be published on this page with a revised “Last updated” date.
For privacy questions or requests, contact:
Templify Ltd
support@gettemplify.com